Clearwater Nursery, LLC
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Terms and Delivery Policy
Special Orders: Clearwater accepts and manages special request and custom orders. We have an extensive network throughout the intermountain west and have visited most of the nurseries. All special orders must be paid in full at the time of the order. While we carefully select the vendors we purchase from, we cannot guarantee plant materials condition, survival or health.
Holds: Our Staff will gladly place a hold on any of our nursery and/or equipment products. We will expect full payment within 24 hrs or the material will be released for sale. All items placed on hold must be picked up within 7 days. After 7 days, maintenance and handling charges may be added to your order. Clearwater reserves the right to return the material to inventory.
Credits and Returns: We do not give cash refunds for returned items. In store credit will be given toward future purchases. Returns may be subject to a 20% re stocking charge. All returns must be made to 110 Honeysuckle, Bellevue, Idaho 83313.
Guarantee: We have a 100% customer satisfaction guarantee policy. If your plant material does not thrive within 3 months, please return it to the nursery for a replacement. In the case of plant material that is in the ground and not practical to return, Clearwater may visit your site or request a photograph to verify its demise. Clearwater is not responsible for plant material that dies from a lack of water, disease, acts of nature, or animals. We guarantee that our plant material is healthy and in viable condition at the time of sale. Plant material is perishable.
Delivery: Wood River Valley. We offer free delivery for all of our products (except our farm produce) throughout the Wood River Valley. North to the SNRA, the east and west valleys, south to highway 20, east on highway 20 to Picabo and west to Stanton Crossing.
Out of Delivery Area: Please call for freight and delivery rates. Prices will varydepending on the type of load, size of load, distance, urgency, and schedule. Small orders will be scheduled when our truck is near full.
Customer Terms
Retail Customers: Full payment is expected at time of purchase on any retail purchase. As a policy, we do not extend credit to our retail customers. Full payment is expected at time of purchase or an order for equipment units. Clearwater accepts cash, checks, MasterCard, American Express and Visa. All refunds will be in the form of store credit.
Professional and Wholesale Accounts: Credit accounts may be established to our qualified wholesale and professional customers. Credit application must be on file, signed and accepted. A credit limit and discount level will be established. Wholesale customers must have a Nurseryman’s license. All accounts must be paid in full within 25 days of the date of statement. Accounts not paid after 60 days of date of statement may have their discounts discontinued. Clearwater reserves the right to discontinue credit accounts and adjust credit limits at anytime. All payments will be applied to the oldest invoices, including interest. Interest of 12% per annum will be charge on all over due accounts. Discount levels are determined by the past years purchases. Only purchases that are paid current will be used to determine discount level. Please contact our Clearwater sales representative for further information and details.
